Terms and Conditions

The following provisions set out the general terms and conditions governing the contractual relationship between the seller Dagel Mangimi S.r.l. (hereinafter "Dagel Mangimi S.r.l.") and the customer (hereinafter "Customer or Consumer") having as object the distance sale, on the Italian territory, of the proposed products, through the e-commerce website https://shop.althea.pet/ (hereinafter "the Site"). The Seller is the company Dagel Mangimi S.r.l. with registered office Via Enrico Fermi 12 - 70024 Gravina in Puglia (BA) - Reg. Impr. VAT number: 06103450729, telephone number 080 325 5820.

The general terms and conditions of sale that apply to the contractual relationship between Dagel Mangimi S.r.l. and the Customer are those published on the Site at the time the order is placed.

The order implies acceptance of these general sales conditions. The Parties agree that the contract shall be governed by Italian law. The Customer may request information, send communications by contacting the customer service Dagel Mangimi S.r.l. to the e-mail address shop@dagelmangimi.com or to the postal address of Dagel Mangimi S.r.l. - Via Enrico Fermi 12, 70024 Gravina in Puglia (BA).

The sales process through the Site has been carried out in full compliance with the regulations on distance selling, electronic commerce, and in particular in accordance with the Italian Consumer Code Legislative Decree No. 206 of 6 September 2005 as amended and supplemented. The use of the distance selling process described in these general sales conditions is reserved for consumers (hereinafter "the Customer" or "the Consumers") acting on their behalf and resident in Italy. Resellers or wholesalers or any person who intends to purchase products available on the Site for subsequent resale may not make purchases on the Site. The purchase order via the Site implies knowledge and acceptance of these general terms and conditions of sale. The products subject to the contractual relationship governed by these general terms and conditions are all the items published on the Site at the time the order is placed as specified in the "Products" section. In the case of promotional offers with a specific duration, the Consumer must pay attention to the time limits of validity of the offer.

The acceptance and confirmation of the order is carried out by entering data in the following steps:

  1. Adding the chosen products to the shopping cart.
  2. Cart validation.
  3. Indication of personal coordinates
  4. Selecting the method of payment Up to the 'payment' stage, the order can be modified by clicking on the 'shopping cart' icon at the top right of the screen. In the case of payment by credit card, final acceptance by the Customer is effected by entering his bank details (credit card number and expiry date). In the event of payment by Paypal, final acceptance by the Customer shall be effected by entering the data requested on the Paypal site. In the event of payment by bank transfer, final acceptance by the Customer shall be effected by payment and subsequent crediting, to the current account indicated at the time of order confirmation, of the established amount.
  1. Tariffs The sale price of the products online on the Site, indicated in euros, is the price in force at the time the order is registered by the Customer. Prices are inclusive of the VAT rate current at the time the order is placed. The sales prices of the products applied to the contractual relationship with the Customer shall be those in force and published on the Site at the time of registration of the order by the Customer.
  2. Product features In accordance with articles 52 and 53 of the Consumer Code, the company Dagel Mangimi S.r.l. provides Consumers with information regarding the Products and, on the Site, makes Consumers aware of the main characteristics of the Products offered (size, composition, description, etc.) and the price, including taxes and duties. The characteristics of the Products shall be visible by means of digital or photostatic reproduction published on the Site illustrating the offer as faithfully as possible. The image is not part of the contractual relationship between the parties. The craftsmanship (made by hand) always makes the product unique and exclusive; moreover, changes may be revealed due to the reproduction of the image, therefore the Consumer acknowledges that the photograph of the Product present on the Site has an indicative value. All information is given via the Site in accordance with Article 52 of the Consumer Code.

The order placed by the customer presupposes acceptance of all the provisions of these general terms and conditions of sale (choose the methods: online by ticking the appropriate boxes or by faxing or e-mailing back the duly signed general terms and conditions, as suggested at the end of this text). Any order placed by the customer through online payment shall be taken into account by Dagel Mangimi S.r.l. only after acceptance of payment. 

Dagel Mangimi S.r.l. will send the customer an order confirmation e-mail that will include all the details of the order and the information required by law: a summary of the General Terms and Conditions of Sale, pre-contractual information relating to the essential characteristics of the goods purchased, a detailed indication of the price, the means of payment used, the payment instrument chosen, delivery costs, delivery terms, as well as information and instructions on the right of withdrawal and related costs, and legal guarantees. The sale shall be considered final once this confirmation has been sent to the customer, the availability of the product and payment of the relevant price by the customer.

The contractual reference date, for the purposes of guarantee, withdrawal, etc., shall be that of the sending of the order confirmation and acceptance. To modify the order, the Customer may click on the "Your basket" icon at the top right of the screen. Modification is always possible up to the stage before payment. The Customer may cancel the order through his or her right of withdrawal in the manner defined in the Withdrawal section; the request to cancel the order may be taken into account by sending an e-mail to the address shop@dagelmangimi.com (best to use certified mail, or write: by registered letter with advice of receipt to the registered office indicated above).

The order, once confirmed, CANNOT BE MODIFIED ON LINE either as regards the articles or the delivery address, without prejudice in any case to the Customer's right of withdrawal. An order that, after several delivery attempts by the delivery carrier, is returned to the sender cannot be sent back. If the order has been paid for, it shall be reimbursed net of a penalty equal to the shipping costs incurred and the material used and not sold, quantified at a flat rate in 20% of the order amount. If the Customer wishes to change the delivery date of the package, he must contact the courier directly when the package is being delivered. The Customer must keep the information contained in the order confirmation sent by Dagel Mangimi S.r.l. on a paper or computer document. Dagel Mangimi S.r.l. sells the products on its Internet site only to retailers and final consumers. Any order that manifestly does not correspond to a retail sale and, more generally, any order that is fraudulent or as alleged to be fraudulent, shall be considered by Dagel Mangimi S.r.l. as null and void and prosecuted in the appropriate courts.

The order form will be stored in the database of Dagel Mangimi S.r.l. for the time necessary for the execution of the same and, in any case, within the terms of the law. The order confirmation will contain the conditions, terms and modalities of the right of withdrawal completed with the retraction form. To access their order form, the Customer will have to access "Your Account" "Order Status". A summary of the instructions for accessing the order form will in any case be present on each order confirmation e-mail. In the case of an invoice request, the Customer shall make such a request at the same time as the order by sending an e-mail to the address: shop@dagelmangimi.com.

In the event of a dispute arising from this contractual relationship, the parties undertake to seek a common sense solution before any legal action. The parties agree that all disputes inherent to the sale through the Internet site as described above shall be devolved to the jurisdiction of the court of BARI (Giudice di Pace di Gravina in P. , in case of suppression, the substitute authority, Court of Bari, Court of Appeal of Bari). The applicable law is Italian law. For anything not specified, reference shall be made to the consumer regulations in force at the time of the order. IT IS RECOMMENDED TO SEND A COPY OF THE GENERAL CONDITIONS AND REQUEST THEIR RETURN WITH A SIGNATURE AT EACH PARAGRAPH FOR READING, KNOWLEDGE AND ACCEPTANCE, OR SIGNATURE AT THE END, but with a reference to the vexatious clauses (indicate all the paragraphs, suitably numbered and with a summary of their contents: e.g. order, withdrawal, etc.).